1. Refund conditions – Refunds are only available if a service has not been provided in full. Clients must submit a refund request within 14 days of purchase. Each case is carefully reviewed to ensure a fair resolution.
2. Non-refundable services – Consultations, personalized financial reports, and other intellectual services are non-refundable. This is because these services are tailored to each client and cannot be revoked once provided. If an issue arises, we may offer an alternative solution.
3. Refund processing – Refund requests are reviewed within 7-10 business days. Once approved, refunds will be issued through the same payment method used for the transaction. Clients will receive email notifications regarding refund status updates.
4. Technical issues – If service disruptions prevent access to a paid service, we offer either a resolution or a partial refund. Clients can contact our support team for prompt assistance.
5. Duplicate payments – If a customer is charged multiple times for the same service due to a system error, we will process a refund immediately.
6. Cancellations – Clients can cancel their service request before execution and may receive a partial refund depending on the progress made.
7. Dispute resolution – In the event of a disagreement regarding a refund, our customer support team will mediate and provide a fair resolution.
8. Contact for refunds – Clients can email info@fintrustad.co.uk with their request, including proof of payment and service details.
Address: 85 King Street, London, UK
Phone: +44 20 7946 0085
Email: info@fintrustad.co.uk